GEMACHT
OptimizeYour
Customer Relations.
CALL US
Tel: +91 98992266 | : +1 614-934-1030
EMAIL US
BUSINESS HOURS
Mon - Fri: 8 am - 6 pm
Order Provisioning
Our order provisioning solutions are designed to drive customer retention and are marked by the following benefits:
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Reduced order fallout and faster provisioning and increased cash flow velocity
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Understanding various customer-specific Standard Operating Procedure (SOP) systems and platforms
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Enhance customer satisfaction through implementation of best practices and technology solutions
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Resolve servicing issues much earlier and decrease customer support costs
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Reduce truck rolls
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Reduce order touch rate
End-to-End Order Provisioning Support includes:
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Service Order Creation, Tracking and Validation
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Credit Verification & Authorization
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Exception Handling
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Supplier Integration
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Service Provisioning
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BPS and IT integration through
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Tier 1 & Tier 2 Technical Support Services Include:
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Product Support
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Field Technician Support
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Network support
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Service Desk
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Multi-Channel Support Solutions through Voice, E-mail, Chat, Web Portal, Social CRM
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Operational efficiency tools for Knowledge Management & Service Management
Customer Support
Our customer support solutions are designed to provide an enhanced customer experience from first contact through final resolution, across touch points: Benefits include:
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Proactive and self-service technical solutions to reduce support costs
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Global delivery model to provide coverage across time zones
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Intelligent IVR automation
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Streamlined processes for greater efficiency and cost variabilization
Customer life cycle management services include:
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Sales Support
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General and Billing Enquiries
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Loyalty Management
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Warranty Support
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Enhancing customer experience to provide superior support and customer retention
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Operational efficiency tools for Knowledge Management & Service Management
Value Realization
Our team re-engineered optimized the Media Systems and Processes
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Developed integrated solutions to help this TV media provider accelerate content creation and coordinate multi-channel delivery of all content, including use of mobile applications access.
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We helped the client implement SAP ERP with Media Revenue Recognition component.
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Built and implemented systems for FASB ASC 606 RAR compliance and reporting
CALL US
Tel: +91 98992266 | : +1 614-934-1030
EMAIL US
BUSINESS HOURS
Mon - Fri: 8 am - 6 pm
INDUSTRIES
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Banking & Financial Services
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Communications
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Consumer Goods
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Education
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Utilities
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Healthcare
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Insurance
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Life Sciences
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Manufacturing
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Media & Entertainment
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Retail
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Technology
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Transportation & Logistics
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Travel & Hospitality
SERVICES​
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Business Transformation
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Strategy & Design
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Products & Solutions
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BPaaS Platforms
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Industry Solutions
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Process Automation
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Business & Operational Analytics
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Process Reimagine
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Systems & Technology Application
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IT Infrastructure SSecurity Services
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Enterprise Application Services
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Cloud Services
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Quality Engineering & Assurance
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Audit - SOX Compliance
QUICK LINKS
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Tax preparation and planning
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Payroll outsourcing
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Dep​artment and company auditing
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Sarbanes-Oxley compliance
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Compliance systems and reporting
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​Annual Reporting
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WorkForce Management
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Organization Change Management
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Training & Development
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Continuous Improvement Program
ABOUT​​
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Company Overview
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Approach
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Innovation
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Partnerships
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News & Press Releases Events
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Contact Us
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INFORMATION FOR SUPPLIERS
CALL US
Tel: +91 98992266 | : +1 614-934-1030
EMAIL US
BUSINESS HOURS
Mon - Fri: 8 am - 6 pm